Terms of service

🍲 Annapurna Home Foods – Terms of Service

Welcome to Annapurna Home Foods. By visiting our website and purchasing from us, you agree to the terms, conditions, and policies outlined below. Please read them carefully before using our site or placing an order.

1. General Conditions

  • By accessing this website, you confirm that you are at least the age of majority in your state or region.

  • You may not use our products for any illegal or unauthorized purpose.

  • You must not transmit malware, spam, or harmful code through the website.

  • We reserve the right to refuse service to anyone at any time.

2. Product Information

  • Our products are prepared with care, following traditional recipes and hygiene standards.

  • Colors, shapes, textures, and sizes may vary slightly due to natural preparation variations.

  • Product images are for representation only; the actual product may differ slightly.

  • We make every effort to display accurate descriptions.

3. Pricing & Modifications

  • Prices for our products are subject to change without prior notice.

  • We reserve the right to modify or discontinue any product or service at any time.

  • Discounts, offers, or coupon codes may be updated or removed at our discretion.

4. Billing & Account Accuracy

You agree to provide:

  • Accurate billing details

  • Correct delivery address

  • Valid contact information

If any information is inaccurate, we may cancel or refuse your order.

5. Order Acceptance

  • An order is considered confirmed when payment is completed.

  • We may refuse or cancel any order (including suspected fraud, bulk orders, or incorrect information).

  • If we cancel your order after payment, a full refund will be issued.

6. Shipping & Delivery

  • Shipping timelines are estimates and not guaranteed.

  • Delays may occur due to courier issues, weather, public holidays, or remote locations.

  • Once dispatched, responsibility for shipment transfers to the courier partner.

  • For complete details, refer to our Shipping Policy.

7. Returns & Refunds

  • Due to the perishable nature of many of our food products, returns are generally not accepted.

  • Refunds are provided only in the case of:

    • Damaged items

    • Wrong products delivered

    • Non-delivery due to courier issues

  • Verification (including photos or an unboxing video if requested) may be required.

  • For details, refer to our Return & Refund Policy.

8. Third-Party Services

  • We use third-party partners for payments, shipping, analytics, and notifications (email/SMS).

  • These services follow their own policies. We are not responsible for issues arising from third-party platforms.

9. Intellectual Property

  • All content on this site—including images, text, logos, graphics, and product descriptions—belongs to Annapurna Home Foods.

  • You may not copy, reproduce, sell, or exploit any content without written permission.

10. Prohibited Uses

You are prohibited from using the website for:

  • Fraud, phishing, or illegal activities

  • Copying or scraping website content

  • Interfering with security features

  • Uploading harmful files or code

Violation may lead to termination of service.

11. Limitation of Liability

Annapurna Home Foods is not responsible for:

  • Delivery delays by courier

  • Taste preferences or personal dislike

  • Changes in texture or appearance due to storage or transit

  • Losses caused by website downtime or technical errors

  • Issues arising from incorrect addresses provided by customers

Our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless Annapurna Home Foods from any claim, demand or liability arising out of your use of our service or violation of these Terms.

13. Changes to Terms

We may update or modify these Terms at any time. Continued use of the website after changes indicates acceptance of the updated Terms.

14. Contact Information

For questions related to these Terms of Service, contact us at:
📧 annapurnahomefoodsofficial@gmail.com

15. Governing Law & Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India.